FAQs
Q: How long does it take to receive my order?
A: We strive to process and dispatch orders within 1-2 business days. Once shipped, the delivery timeframe will depend on your location. For orders within Ireland, please allow 2-4 business days for delivery. Northern Ireland orders may take 3-5 business days for delivery.
Q: Do you offer international shipping?
A: Currently, we offer shipping to Ireland and the Northern Ireland. We do not offer international shipping outside of these regions at this time.
Q: What payment methods do you accept?
A: We accept major credit cards, including Visa, Mastercard, American Express, as well as payment through PayPal.
Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your shipment on our website or the courier's website. Please note small order (under 200g) sent with an post will not have tracking unless requested.
Q: What is your return policy?
A: We have a 14-day return policy. If you are unsatisfied with your purchase, please contact our customer service team within 14 days of receipt to initiate the return process. Please ensure that items are returned in their original packaging, unopened, and in a resalable condition. Customized products and final sale items are non-returnable.
Q: How do I contact customer support?
A: You can reach our customer support team by emailing info@craftystitchers.com or calling us on (091)751945. We strive to respond to inquiries within 24-48 hours.
Q: Are there any discounts or promotions available?
A: We occasionally offer discounts and promotions. To stay updated on our latest offers, sign up for our newsletter or follow us on social media.
Q: Can I cancel or modify my order after it has been placed?
A: We aim to process orders quickly. If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.
Q: Are the colours of the products accurate on the website?
A: We strive to display accurate product images and colours on our website. However, please note that colours may vary slightly due to differences in monitors and display settings.
Q: Do you offer wholesale or bulk ordering?
A: No we do not offer wholesale ordering. We do offer bulk ordering but please contact us on (091)751945 to find out more.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to provide assistance and ensure your shopping experience is enjoyable.
A: We strive to process and dispatch orders within 1-2 business days. Once shipped, the delivery timeframe will depend on your location. For orders within Ireland, please allow 2-4 business days for delivery. Northern Ireland orders may take 3-5 business days for delivery.
Q: Do you offer international shipping?
A: Currently, we offer shipping to Ireland and the Northern Ireland. We do not offer international shipping outside of these regions at this time.
Q: What payment methods do you accept?
A: We accept major credit cards, including Visa, Mastercard, American Express, as well as payment through PayPal.
Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your shipment on our website or the courier's website. Please note small order (under 200g) sent with an post will not have tracking unless requested.
Q: What is your return policy?
A: We have a 14-day return policy. If you are unsatisfied with your purchase, please contact our customer service team within 14 days of receipt to initiate the return process. Please ensure that items are returned in their original packaging, unopened, and in a resalable condition. Customized products and final sale items are non-returnable.
Q: How do I contact customer support?
A: You can reach our customer support team by emailing info@craftystitchers.com or calling us on (091)751945. We strive to respond to inquiries within 24-48 hours.
Q: Are there any discounts or promotions available?
A: We occasionally offer discounts and promotions. To stay updated on our latest offers, sign up for our newsletter or follow us on social media.
Q: Can I cancel or modify my order after it has been placed?
A: We aim to process orders quickly. If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.
Q: Are the colours of the products accurate on the website?
A: We strive to display accurate product images and colours on our website. However, please note that colours may vary slightly due to differences in monitors and display settings.
Q: Do you offer wholesale or bulk ordering?
A: No we do not offer wholesale ordering. We do offer bulk ordering but please contact us on (091)751945 to find out more.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to provide assistance and ensure your shopping experience is enjoyable.