Returns & Refunds Policy
We want you to be completely satisfied with your purchase from Knitwits and Crafty Stitchers. If for any reason you are not, we offer a straightforward and customer-friendly return policy. Please read the following guidelines carefully:
1. Returns Accepted for 14 Days: You have 14 days from the date of receipt to initiate a return. We kindly ask that you notify us within this timeframe if you wish to return an item.
2. Customer Provides Return Shipping: As the customer, you are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure the safe arrival of the returned item(s). Please retain the shipping receipt for your records.
3. No Restocking Fee: We do not charge any restocking fees for returned items. However, please ensure that the items are returned in compliance with the following conditions:
4. No Final Sale Items: Please note that final sale items are non-returnable and non-refundable. We clearly indicate final sale items on our website, so kindly review the product details before making a purchase.
5. Packaging and Condition: To be eligible for a refund, items must be returned in their original packaging, unopened, and in a resellable condition. We kindly request that you take care when opening packages to avoid damage to the packaging itself.
6. Exceptions: We cannot accept returns on Books, patterns, clearance items or cut goods such as fabrics and ribbons, unless they are damaged or defective upon arrival.
To initiate a return, please contact our customer service team with your order details. We will provide you with further instructions and assist you throughout the return process.
Once we receive the returned item(s) and verify that they meet the return policy conditions, we will process your refund. Please note that refunds will be issued to the original payment method used for the purchase.
At Knitwits and Crafty Stitchers, we strive to provide exceptional customer service and ensure a smooth return experience. If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our customer service team. We are here to assist you.
Note: This return policy is subject to change and may vary for specific promotions or circumstances. Please refer to our website or contact our customer service for the most up-to-date information.
1. Returns Accepted for 14 Days: You have 14 days from the date of receipt to initiate a return. We kindly ask that you notify us within this timeframe if you wish to return an item.
2. Customer Provides Return Shipping: As the customer, you are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure the safe arrival of the returned item(s). Please retain the shipping receipt for your records.
3. No Restocking Fee: We do not charge any restocking fees for returned items. However, please ensure that the items are returned in compliance with the following conditions:
4. No Final Sale Items: Please note that final sale items are non-returnable and non-refundable. We clearly indicate final sale items on our website, so kindly review the product details before making a purchase.
5. Packaging and Condition: To be eligible for a refund, items must be returned in their original packaging, unopened, and in a resellable condition. We kindly request that you take care when opening packages to avoid damage to the packaging itself.
6. Exceptions: We cannot accept returns on Books, patterns, clearance items or cut goods such as fabrics and ribbons, unless they are damaged or defective upon arrival.
To initiate a return, please contact our customer service team with your order details. We will provide you with further instructions and assist you throughout the return process.
Once we receive the returned item(s) and verify that they meet the return policy conditions, we will process your refund. Please note that refunds will be issued to the original payment method used for the purchase.
At Knitwits and Crafty Stitchers, we strive to provide exceptional customer service and ensure a smooth return experience. If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our customer service team. We are here to assist you.
Note: This return policy is subject to change and may vary for specific promotions or circumstances. Please refer to our website or contact our customer service for the most up-to-date information.