Shipping Policy
At Knitwits and Crafty Stitchers, we strive to provide prompt and reliable shipping services to ensure that you receive your order in a timely manner. Here are the details of our shipping policy:
1. Shipping Methods: We use the services of An Post to deliver your orders securely and efficiently. An Post is a trusted postal service which enable us to provide reliable shipping both within Ireland and the UK.
2. Processing Time: We aim to process and dispatch orders within 1-2 business days after the order has been placed. Please note that processing time may vary during busy periods or holidays. Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
3. Delivery Time: Our standard delivery time is typically 1-5 working days from the date of dispatch. However, please note that delivery times may vary depending on your location, unforeseen circumstances, or exceptional events that may impact courier services. We strive to ensure prompt delivery and appreciate your understanding in such instances. UK parcels may take longer due to customs clearance.
4. Shipping Fees: Our shipping charge for Ireland (32 Counties) is €5.95. If we can send it for cheaper, we will refund the difference. Orders over €80 for Ireland (32 Counties) will not incur a shipping charge and will ship with an post. UK orders will have a shipping charge of €12.50 (this is converted live to sterling if you select to pay in sterling) Insurance and tracked postage can be arranged. If you wish to avail of these services, please contact us before placing your order to confirm the shipping costs. We offer competitive shipping rates to provide you with the best value possible.
5. Order Tracking:
Irelands (32 Counties) Small orders sent with an post will not have a tracking number. All other parcels will have tracking and the number will be sent when the order is confirmed as sent. To track your order, please use the tracking number provided in the shipping confirmation email. You can track the progress of your shipment on the courier's website or by contacting their customer service directly.
UK (England, Scotland and Wales) Currently orders are sent by standard post and have no tracking.
6. Shipping Restrictions: Currently, we offer shipping within Ireland (32 Counties) and the UK (England, Scotland and Wales) only. We do not provide international shipping outside of these regions at this time.
7. Address Accuracy: Please ensure that you provide accurate and complete shipping information during checkout to avoid any delays or delivery issues. We cannot be held responsible for shipping delays or failed deliveries resulting from incorrect or incomplete address details provided by the customer.
8. Signature Requirement: For security purposes, a signature may be required upon delivery. If you are unable to be present at the time of delivery, please contact the courier to make alternative arrangements or collect the package from their local depot.
9. Customs: Please Note the customer is responsible for all customs charges within their own country.
We strive to provide a smooth and satisfactory shipping experience. If you have any questions or concerns regarding shipping, please do not hesitate to contact our customer support team. We are here to assist you throughout the process and ensure your order reaches you in a timely manner.